Thank you for shopping at www.b2bnepal.com. We want to ensure that you are satisfied with your purchase. Please read our return policy carefully to understand your options regarding returns, exchanges, and refunds.

1. Eligibility for Returns
a. You may return an item within 10 days of the purchase date.
b. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
c. Certain items, such as personalized and edible goods or other perishable goods, are exempt from return.

2. Return Process
a. To initiate a return, please contact our customer service team at info@b2bnepal.com to request a Return Merchandise Authorization (RMA) number.
b. Mark the RMA number on the outside of the package.
c. Ship the item(s) to the address provided by our customer service team.

3. Refunds
a. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
b. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

4. Exchanges
a. If you need to exchange an item, please contact our customer service team to arrange the exchange.
b. Exchanges are subject to product availability.

5. Shipping Costs
a. You are responsible for paying the shipping costs for returning your item according to the customs of your region. Shipping costs are non-refundable.

6. Damaged or Defective Items
a. If you receive a damaged or defective item, please contact our customer service team within 10 days of receiving the product.
b. We may request photos or other documentation to assess the damage or defect.
c. A replacement or refund will be provided for damaged or defective items.

7. Late or Missing Refunds
If you haven’t received a refund within the mentioned working days, please check your bank account first. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@b2bnepal.com.

8. Contact Information
If you have any questions about our return policy, please contact our customer service team at info@b2bnepal.com.

Thank you for shopping with info@b2bnepal.com! We appreciate your business!